Coronavirus (COVID-19) Response
The Mountaineer Lodge is aware that the novel coronavirus (COVID-19) is top of mind for all of us. We want you to know we take your health and well-being, along with that of our team, very seriously.
Our guests are important to us. We greatly value our relationship with you and we are committed to ensuring that our hotel is a comfortable and safe environment for you.
Frequently Asked Questions (FAQ's) - updated March 29, 2020
What is available at the Hotel?
The Mountaineer Lodge is deemed as an essential service in Lake Louise and is open with the following amenities.
- Contact-free check-in and check-out (drive through)
- Bagged breakfast placed in your fridge when staff clean your room.
- Vending area*
- Self-serve laundry area*
- See below for housekeeping procedures
Following directives from Alberta Health Services, the outdoor hot tubs are closed.
What is the Hotel doing?
The Mountaineer Lodge team were quick to implement the following enhanced procedures to ensure the safety and health of our guests and staff.
- Contact-free check-in and check-out available through drive through via phone. Front Desk Staff will usher you through the check in process over the phone. Credit cards are processed over the phone and receipts are mailed to the guest.
- In addition to our well-established hygiene and cleanliness standards, the hotel cleaning team is doubling efforts to clean and disinfect all touch points in the hotels - ice machines, vending machines, laundry area, etc. They are spending increased time and frequency to disinfect door handles, front desk, and all public areas.
- Our breakfast room is closed for seated dining; however, a hearty breakfast is being packed daily for guests and placed in their in-room fridge.
- Regular check-in with Alberta Health who have advised us that the hotel is compliant with the best health and safety practices.
- Rooms and suites are available 3-days after the last check-out.
- To minimize contact, our daily housekeeping service is available upon request. If you choose to receive daily housekeeping, staff will enter the room 3 hours after a guest has left. Our staff clean one person at a time and wear gloves using cleaners and disinfectants.
- Our leadership team is closely monitoring the Alberta Health Service website, World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on appropriate health and safety measures.
- We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
What if I need to change my plans?
We understand that your travel plans may change or be postponed over the next few weeks. Please note the following policies continue to be in effect:
Cancellation Policy: (Effective March 17) - Cancellation of any guest rooms for reservations arriving until May 1st can be done with no penalty. Call the Mountaineer Lodge - 1.855.556.8473
Reservations for May 1st and onward require notice of cancellation 2 days prior to arrival. Reservations cancelled inside the stated policy dates days will result in the full charge of the stay including tax. Call the Mountaineer Lodge - 1.855.556.8473
Online Travel Agencies: Guests who booked via online travel agents (Expedia, Booking.com) or other third parties are advised to contact their booking provider for information on their policies and for assistance.