Coronavirus (COVID-19) Response
The Mountaineer Lodge is aware that the novel coronavirus (COVID-19) is top of mind for all of us. We want you to know we take your health and well-being, along with that of our team, very seriously.
Our guests are important to us. We greatly value our relationship with you and we are committed to ensuring that our hotel is a comfortable and safe environment for you.
Frequently Asked Questions (FAQ's) - updated May 19, 2020
Is the Hotel open?
Yes, the Mountaineer Lodge is open and ready to serve our guests.
- The front desk and lobby are open with physical distancing measures in place.
- Bagged breakfast is placed in your fridge when staff clean your room.
- Vending area*
- Self-serve laundry area*
- See below for housekeeping procedures
Following directives from Alberta Health Services, the steam room and hot tub is closed.
What's open in Banff National Park?
Banff National Park will be open to visitors June 1st, 2020.
It is part of a Parks Canada phased opening initiative to ensure the health and safety of the residents and visitors.
Please visit Banff National Parks COVID-19 Page for up to date details.
What is the Hotel doing?
The Mountaineer Lodge team have implemented the following enhanced procedures to ensure the safety and health of our guests and staff.
- Our front desk has reopened to serve our guests and has taken steps in compliance with physical distancing (limits on people in lobby, hours of operation, etc).
- In addition to our well-established hygiene and cleanliness standards, the hotel cleaning team is doubling efforts to clean and disinfect all touch points in the hotels - ice machines, vending machines, laundry area, etc. They are spending increased time and frequency to disinfect door handles, front desk, and all public areas.
- Our breakfast room is closed for seated dining; however, a hearty breakfast is being packed daily for guests and placed in their in-room fridge.
- Regular check-in with Alberta Health who have advised us that the hotel is compliant with the best health and safety practices.
- Our daily housekeeping service continues to be available and enters a room 3 hours after a guest has left their room. Our staff clean one person at a time and wear PPE (masks, protective eye wear and gloves) and use cleaners and disinfectants. If you prefer to have housekeeping service upon request, please let our Front Desk know.
- The Mountaineer Lodge Inn has hand sanitizer stations throughout and also uses electrostatic sprayers for optimal disinfecting coverage.
- Our leadership team is closely monitoring the Alberta Health Service website, World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on appropriate health and safety measures.
- We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
What if I need to change my plans?
We understand that your travel plans may change or be postponed over the next few weeks. Please note the following policies continue to be in effect:
Cancellation Policy: Reservations for May 1st and onward require notice of cancellation 2 days prior to arrival. Reservations cancelled inside the stated policy dates days will result in the full charge of the stay including tax. Call the Mountaineer Lodge - 1.855.556.8473
Online Travel Agencies: Guests who booked via online travel agents (Expedia, Booking.com) or other third parties are advised to contact their booking provider for information on their policies and for assistance.